Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Pharmacy

Pharmacy services provide prescriptions drugs to patients. You can use a pharmacy service to get your prescription either in-person or by mail.

Questions about our pharmacy formulary? Visit the TRICARE Pharmacy page.

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.

Contact Us

Phone

US: 011-246-370-4211
DSN: 370-4211/4212
Fax: 370-4211

Hours

Monday-Friday
8 a.m. to 5 p.m.

Don't forget to keep your family's information up to date in DEERS!